Desktop Support
Learning the user experience from the ground up.
Voice Solutions Architect · Council Bluffs, Iowa
Keeping people connected, whatever changes next.
I turn complex voice, contact center, and collaboration challenges into reliable systems that people can count on.
Currently focused onCloud contact center · Teams Phone · Voice
modernization
The through-line
A career built around making technology work for people.
I started in desktop support, where I learned that the best technical work begins with listening. That foundation led me through systems and network engineering, and ultimately to voice—where infrastructure, business operations, and human connection meet.
Today, I bring that full-stack perspective to modern collaboration and customer experience: navigating legacy risk, designing the future state, and guiding teams through change with clarity.
Career evolution
Adaptable by design.
Each chapter added a new lens for solving the next, bigger problem.
Systems Engineer
Building dependable platforms that keep work moving.
Network Engineer
Understanding the resilient pathways behind every interaction.
Voice Engineer
Modernizing the conversations that power a business.
Selected experience
Modernization with the business in mind.
2025 — Present
Carlisle, PA
Carlisle, PA
Senior Voice Engineer
Carlisle CompaniesTechnical lead for Five9, RingCentral, NICE, and Microsoft 365 contact center platforms. Leading cloud transition work, Five9 solution design, E911 improvements, and adoption playbooks for Teams and contact center users.
2024 — 2025
Johnston, IA
Johnston, IA
Architect, Cisco / Teams
CortevaBuilt the business case and proof of concept to replace an aging Avaya environment with Microsoft Teams Phone and Cisco Contact Center—aligning migration strategy with global operations and risk reduction.
2022 — 2024
Findlay, OH
Findlay, OH
Senior Voice Engineer
Marathon PetroleumArchitected Teams Phone and Direct Routing with CUCM and Ribbon SBCs. Delivered the first 2,500-user migration, resilient Operator Connect service, and compliant E911 location tracking for hybrid work.
2017 — 2022
Omaha, NE
Omaha, NE
Senior Voice Engineer
NFMModernized Cisco collaboration and contact center systems, improved PCI controls, enabled work-from-home calling, and shifted stores from fragmented PRI carriers to streamlined SIP service.
2015 — 2017
Omaha, NE
Omaha, NE
Senior Voice Engineer
Kidwell Inc. · MSPDesigned and supported multi-vendor VoIP solutions for businesses and public-sector customers, including a centralized ShoreTel system connecting City of Omaha government buildings.
The impact
Technical depth, translated into better business outcomes.
$144K
Annual savings
Created an in-house support model at NFM and removed the need for vendor support.
9.1 → 11.6
Platform renewal
Upgraded CUCM clusters and contact center infrastructure while protecting performance and stability.
E911
Safety & compliance
Implemented location, routing, and notification solutions aligned to Kari’s Law and Ray Baum’s Act.
Core expertise
Where I add the most value.
My work sits at the intersection of architecture, migration delivery, operational resilience, and user adoption.
Microsoft Teams PhoneCisco
CUCMFive9Contact CenterDirect
RoutingRibbon SBCSIP / RTP / TLS / SRTPE911 / CERNICERingCentralPCCE / UCCECisco ExpresswayIVR &
RoutingCloud MigrationUnified CommunicationsAI Insight
Beyond the day job
Building, testing, and learning in public.
My home lab and AI workflow are where I turn curiosity into working systems.
Proxmox & container builds
Designing practical lab environments that make it easy to run, isolate, break, and rebuild services.
Proxmox VEDockerLinuxSelf-hosted
Tools for thinking and making
Working across the major AI tools and models to speed up research, coding, documentation, and the path from an idea to a useful tool.
VS CodeAntigravityChatGPTClaudeGeminiGitHub
CopilotOpenClawPrompt designAutomation